Skip to content
Shipping policy
At LunaaPaw, we are committed to delivering your order safely, efficiently, and with the premium service you deserve.
Order Processing
Orders are processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.
Shipping Times
Estimated delivery times vary depending on your location.
| Region | Estimated Delivery Time |
|---|---|
| United Arab Emirates | 2–5 Business Days |
| GCC Countries | 4–8 Business Days |
Please note that these are estimated delivery times and may vary due to customs clearance, weather conditions, carrier delays, or peak holiday seasons.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
From time to time, LunaaPaw may offer free shipping promotions on eligible orders.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your shipment's progress.
If you do not receive your tracking information within a few days after placing your order, please contact our Customer Care team.
Customs, Duties & Taxes
For international orders, customs duties, taxes, and import fees may apply depending on your country's regulations.
These charges are the responsibility of the customer unless otherwise stated by LunaaPaw.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase.
LunaaPaw is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Packages
If your package appears to be delayed or lost during transit, please contact us.
We will work closely with the shipping carrier to investigate the issue and provide the best possible resolution.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
To help us resolve your claim quickly, please provide:
- Your order number
- Photos of the damaged item(s)
- Photos of the shipping packaging
We will review your request and arrange a replacement or refund where appropriate.
Delivery Responsibility
Once an order has been marked as delivered by the shipping carrier, LunaaPaw cannot be held responsible for lost or stolen packages. If you believe your package has been delivered incorrectly, please contact the shipping carrier and our support team for assistance.
Contact Us
If you have any questions about shipping or your order, please contact our Customer Care team.
Email: support@lunaapaw.com
We aim to respond to all inquiries within 24–48 business hours.
Thank you for choosing LunaaPaw. We appreciate your trust and are committed to delivering every order with care.